Student Rights & Support

Student Rights and Support is a free, confidential service provided by MONSU. 

Your Student Rights Officers, Jenny and Mawa, are independent of the University and employed by the student union to provide support and advice to undergraduate students. We explain Monash University policies and procedures and detail options for students to consider.

Contact SRS when you need advice, referral, advocacy or a friendly chat about your experience at Monash.

We support undergraduate students at the Peninsula, Caulfield and City campuses.

We can assist you in a variety of ways including:

  • Face-to-face appointments
  • Telephone appointments
  • Email communication


Please note:

  • The SR&S service will be closed Monday 20 December 2021 and reopen Monday 10 January 2022. During that time we will be answering emails on the 6 & 7 January 2022.
  • We will resume zoom appointments from Monday 10 January 2022.
  • We will resume our phone service from Monday 17 January 2022.
  • Email:
  • Phone: +61 3 9903 2596


As part of the Academic Progress process, some students will receive from the university a Notice of Unsatisfactory Progress (NoUP) and will be allocated a level 1 – 3. The NoUP for the second review period will be emailed to students in the second week of January 2021. 

If you receive an NoUP we recommend that you contact Student Rights + Support for independent and confidential advice. Student Rights Officers are professional staff who are very experienced at providing support to students. We can explain the Academic Progress process and provide advice on how to respond to the university according to your individual circumstances. 

For information on level 1 – 3 and on how to fill out the Academic Progress forms, please click on this link.

Common Student Rights Issues

Monash Support Services

Frequently Asked Questions (FAQs)

There will be a Student Rights and Support staff member on the Peninsula Campus every Tuesday during semester.

P: 990 32596



Post Graduate students can find more information at

Clayton students can find more information at